STEPR+ Stair Climber

1. Over 16 Years in Business:
With over 16 years of experience, we've built a reputation that outlasts most gym equipment stores. Trust our expertise to guide you to the best solutions for your gym.

2. Real, Reliable, Expert Customer Service:
From your first step in fitness to building a full commercial gym, we've put in the reps and are here to support you at every stage of the process.

3. Free Shipping:
Enjoy free shipping on all orders and save even more with no sales tax outside of Maryland.

4. Best Prices Online or We Discount the Difference:
We offer unbeatable prices. If you find a better deal elsewhere, we'll discount the difference.

5. Bulk Pricing and Volume Discounts:
The more you buy, the more you save. Partner with a Select Account Rep for custom pricing on all your gym equipment needs and save BIG!

6. 30-Day Money Back Guarantee:
We’re confident in helping you choose the right equipment at the right price. If you're not satisfied, we’ve got your back with a 30-day money-back guarantee.

7. Hundreds of Happy Customers:
With hundreds of satisfied customers, we’ve proudly contributed to improving fitness across the nation.

8. Authorized Retailer for All Products We Sell:
We sell only genuine products with full manufacturer warranties for 100% protection before and after your purchase.

9. Installation Partners Nationwide:
Need help with installation? We've partnered with professionals across the country to ensure your equipment is delivered and installed correctly.

10. The Largest Selection in the Industry:
With our extensive industry connections, we offer an unmatched selection of gym equipment. If you need it, we can get it.

Shipping & Delivery

Processing Time:
Please allow 1-3 business days for order processing. Once processed, your order will be packed and prepared for shipment based on the shipping timeline specified for each item.

If there’s any unexpected delay, we will notify you immediately.

Delivery Method:
Once your order is shipped, you'll receive an email with the tracking number.

• Orders under approximately 100 lbs will ship via UPS or FedEx ground.
• Larger, heavier, or multiple-unit orders will ship via LTL/Freight with a curbside delivery appointment.

Transit Time:
Once shipped, your order will be on its way to you. Ground shipments typically arrive within 1-5 business days, while freight orders usually take 3-7 business days on average.

Assembly Information:
Most products arrive unassembled and require some setup. The complexity of assembly varies by product. If you need more details on a specific item, feel free to reach out.

Need Assistance?
We have a network of professional installers available to help with setup.

Contact us with any questions, whether before or after your purchase.

For an assembly quote, feel free to contact us.

Cancellation/Returns

Cancel any order within 24 hours of payment. After 24 hours, most orders can still be canceled before shipping, with exceptions.

Customized or made-to-order products can't be canceled or refunded after 24 hours. We start production specifically for your order.

Protection Against Damage:

Orders come with a manufacturer's warranty and shipping insurance. If an item is damaged or defective, we'll repair or replace it.

Return and Refund Policy:

Your purchase is covered by a 30-day return policy, except for specific items outlined below. To return an item:

- Must be within 30 days of delivery or the manufacturer's return window.
- Item must be unused, unassembled, in original condition, and in original packaging.
- You cover return shipping costs.

- No restocking fees.

-Click to see our entire return policy here.

Items Not Eligible for Returns or Refunds:

• Aeromat / Ecowise
• Any product Built-to-Order